Invoice Chase Automation

Live AR Position

Add Invoice

Invoice Ledger

No invoices yet — add one above or load demo data.

Chase Cadence — Templates

The proven 6-touch sequence for UK B2B invoices. Tone hardens with age. Always confirm payment terms in contract before escalating.

Subject: Heads-up — invoice {{INV}} due {{DUE}}

Hi {{NAME}},

Quick heads-up that invoice {{INV}} for £{{AMT}} is due in 2 working days ({{DUE}}).

Payment details:
• Bank: {{BANK}}
• Sort: {{SORT}} · Acc: {{ACC}}
• Ref: {{INV}}

If it's already in the pipeline — perfect, ignore this. If anything's holding it up, let me know.

Best,
{{ME}}

Subject: Invoice {{INV}} — quick check

Hi {{NAME}},

Invoice {{INV}} (£{{AMT}}, due {{DUE}}) shows as outstanding on our side. It's only just past, so likely it's in your run — but worth a quick check.

Could you confirm either (a) it's scheduled and when to expect, or (b) anything I can help with?

Bank details on the invoice. Reference: {{INV}}.

Best,
{{ME}}

Subject: Invoice {{INV}} — 7 days overdue

Hi {{NAME}},

Following up on invoice {{INV}} for £{{AMT}}, now 7 days past due.

I haven't had a reply to my last note so wanted to make sure it didn't get missed. Could you confirm by end of week when payment will reach us?

If there's a query on the invoice, let me know now and I'll sort it. Otherwise expecting payment by {{NEXT}}.

Thanks,
{{ME}}

Subject: Invoice {{INV}} — call required

Hi {{NAME}},

Invoice {{INV}} (£{{AMT}}) is now 14 days overdue.

I'll be calling tomorrow at 10am to resolve. If a different time works, reply with your preference.

If there's a dispute on this invoice, please confirm in writing today so we can address it.

Otherwise I need a payment date confirmed within 24 hours.

Best,
{{ME}}

cc: {{FINANCE_DIRECTOR}}

Subject: Notice of intent — invoice {{INV}}

{{NAME}},

Despite multiple requests, invoice {{INV}} for £{{AMT}} remains unpaid and is now 21 days overdue.

Under the Late Payment of Commercial Debts (Interest) Act 1998, we are entitled to:
• Statutory interest at Bank of England base rate + 8% from the due date
• A fixed compensation sum of £{{COMP}} (£40-£100 depending on invoice value)
• Reasonable recovery costs

We will apply these from {{DUE}} unless payment in full is received by {{FINAL_DATE}}.

If you wish to discuss a payment arrangement before that date, please contact me directly.

Regards,
{{ME}}
{{COMPANY}}

Subject: LETTER BEFORE ACTION — {{INV}}

Dear {{NAME}},

LETTER BEFORE ACTION — Late Payment of Commercial Debts (Interest) Act 1998 / Civil Procedure Rules Pre-Action Protocol

Outstanding: £{{AMT}} (invoice {{INV}}, dated {{ISSUE}})
Statutory interest accrued to date: £{{INT}}
Fixed compensation: £{{COMP}}
TOTAL DUE: £{{TOTAL}}

You have 14 days from the date of this letter to pay the full sum or contact us with a reasoned dispute.

If payment is not received by {{FINAL}}, we will issue County Court proceedings without further notice. This will incur additional costs (court fees, our reasonable costs) which will be added to the claim.

A CCJ against your company will affect its credit rating, future borrowing, and trade credit terms for six years.

This is your final opportunity to settle informally.

Yours sincerely,
{{ME}}
For and on behalf of {{COMPANY}}

cc: file

Best Practice Playbook

1. Day 0 — invoice immediately on job completion. Every day delayed at this stage compounds.
2. Day -2 — friendly pre-due reminder. Eliminates "I forgot" as an excuse.
3. Day +1 — polite nudge. Stops "we never received it" later.
4. Day +7 — firmer follow-up with deadline. Sets the tone change.
5. Day +14 — phone call + cc finance. Personal contact resolves 60% at this stage.
6. Day +21 — Late Payment Act notice. Adds 8%+base interest and £40-£100 compensation.
7. Day +30 — Letter Before Action. Last chance before court.
8. Day +44 — issue MoneyClaimOnline. Court fee from £35, recoverable from defendant.

How Supreme Advisory accelerates this

• We monitor every client's AR weekly via this tool, integrated with Xero/QuickBooks where available
• We send the chase emails on the client's behalf where authorised — keeping the relationship soft on their side
• We handle the Letter Before Action and MCOL filings (£200 one-off, recovered from defendant)
• Where dispute exists, we coordinate with our CCJ Defence Playbook team
• Our retainer clients average DSO improvement of 12-18 days within 90 days