Healthcare

Healthcare OS

A live pilot front door for enquiry capture, booking follow-up, reminders, patient CRM, portal handoff, WhatsApp comms and reputation workflows — built to close the gap where clinics lose patients between the first enquiry and the booked appointment. The fully automated intake engine remains prelaunch until verified end to end.

Coming soon — 95% complete

Being built now. Join the list and we will tell you the day it opens — nothing else.

Positioning

A clinic loses patients not at the point of care but at the point of admin: an enquiry comes in by phone, form or WhatsApp, nobody follows it up before the person books elsewhere, a reminder never goes out and the appointment becomes a no-show, and a happy patient is never asked for a review while an unhappy one always leaves one. None of this needs a clinician's time — it needs the front-of-house process to actually run, every time, for every enquiry. Healthcare OS is built to be that front door, so the chair that should be full at 2pm on Tuesday actually is.

What it does

From first enquiry to kept appointment

01
Enquiry capture
Catches the enquiry the moment it arrives — by call, form or WhatsApp — instead of it sitting until someone gets round to it.
02
Booking follow-up & reminders
Confirms, reminds and rebooks over WhatsApp so the empty chair gets filled — live today as the WhatsApp Clinic Agent (see Proof).
03
Patient CRM & portal handoff
Keeps every enquiry and patient against one record, and hands off cleanly into the clinic's existing patient portal rather than living as a parallel system.
04
Reputation workflows
Asks the patients who had a good experience for a review, at the point they're most likely to leave one, instead of leaving reviews to the patients who are unhappy enough to volunteer them.

Outcomes

Scoped against the role and the recurring loss a clinic otherwise absorbs quietly:

The receptionist chasing no-shows
Reminders and rebooking run over WhatsApp automatically, before the appointment slot is lost.
The enquiry that never gets a reply
Every enquiry captured and followed up the same day it arrives, not whenever someone has a spare moment.
The reviews only unhappy patients leave
Satisfied patients asked at the right moment, so the clinic's public reputation reflects the average visit, not just the worst one.

How it works

Data in
Enquiries arrive from the clinic's phone, web form and WhatsApp number; the clinic's own appointment calendar sets what's available.
Agents run the front door
Capture, follow-up, reminders and reputation requests run as connected steps against the same patient record.
A human approves
Anything clinical stays with the clinic's own staff. The front-door agent handles admin — booking, reminding, asking — never diagnosis or clinical advice.
Evidence is kept
Every enquiry, follow-up and reminder is logged against the patient record, so the clinic can see exactly what happened between enquiry and appointment.

Proof

Healthcare OS's booking and reminder layer is live today as the WhatsApp Clinic Agent — confirming, reminding and rebooking over WhatsApp so the empty chair gets filled. The fully automated end-to-end intake engine sits on the waiting list until it's verified end to end.

Who it's for

Private clinics and practices — dental, aesthetic, physiotherapy and similar appointment-led healthcare businesses — currently losing patients between enquiry and booking, or absorbing no-shows and unbalanced online reviews as a fact of life rather than a fixable process.

FAQs

Does this give clinical advice or replace clinical staff?
No. It handles admin only — capturing enquiries, confirming and reminding about bookings, and requesting reviews. Anything clinical stays with the clinic's own staff.
Where does patient data live, and who owns it?
On ATTOH.tech's own data layer, handed off cleanly into the clinic's existing patient portal. Patient data belongs to the clinic and is handled to the standard healthcare communications require — nothing is sold or shared onward.
Does a reminder or message ever go out without the clinic knowing?
Message templates and workflows are set up and approved by the clinic during onboarding; the agent then runs them against real enquiries and bookings — nothing new is drafted outside what the clinic has approved.
How does onboarding work?
Join the waiting list below. The WhatsApp Clinic Agent — the booking and reminder layer — is live today, so a clinic can start there while the full front-door intake engine finishes verification.
Does it integrate with our practice-management or patient-portal software?
Portal handoff is built in rather than bolted on — the aim is to sit alongside a clinic's existing practice-management system, not replace it. Specific integrations are confirmed per clinic during onboarding.

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